ACADEMIC JOURNAL
ACADEMIC JOURNAL
A COLLECTED MY ACADEMIC JOURNAL
The quality of service provided by each Bank becomes a differentiator and becomes a consideration for customers to be loyal to the Bank. With increasing competition in the service and manufacturing sectors, the strategic focus has shifted to determining retention strategies for customers. The speed of handling complaints is measured by SLA (Services Level Agreement), where each bank is required to settle customer complaints a maximum of 20 working days. For this reason, the company has a great responsibility to be able to handle customer complaints following the established SLA (Services Level Agreement). Risk of reputation and even financial risk can arise if customer complaints are not handled quickly and accurately. The research method uses PDCA (plan, do check, action) to know how the business process can be a continuous improvement. This research will show what the effect of complaint handling is too late with the root causes method. To give feedback from the problem this research uses decision-making tools as Analytic Hierarchy Process.
Accesed on : http://journalfeb.unla.ac.id/index.php/almana/article/view/1398/900
Science Management is now a challenge in facing the industrial era 4.0 where organizations and the industrial world are currently experiencing a more adaptive approach in viewing organizational theories in the field of management. The purpose of this research is to find out how big the impact of technological developments is on the development of science, especially management. This research was conducted with a qualitative descriptive approach by looking at the theories of management science with a case approach of the industrial era 4.0. This study uses secondary data contained in books, white papers, journals, articles which is the basis for a literature review. The results show that the role of organizational members, especially stakeholders, is required to study and understand all management theories produced by various streams and concepts or approaches that are most suitable for dealing with simple and complex problems and, this approach describes the current conditions. conditions and management positions in the future.
Accesed on : http://journalfeb.unla.ac.id/index.php/almana/article/view/1555/993
Organizational culture is no longer seen as a legacy of the past is seen as a mere, but also must be designed and deployed as a strategic tool to achieve corporate objectives. Culture is also an indicator to see how committed an employee of the company. Using a questionnaire survey, this paper examined effected of corporate culture on organizational commitment. Specifically, this paper examines four dimensions of corporate cultures, the teamwork, communication, rewards and recognition, and training and development of employee commitment to the organization. One hundred and fifty-six respondents from banking companies to be a part of this survey. The research hypothesis was tested using multiple hierarchical regression analysis. The results showed that all dimensions of corporate culture that are selected in this study can use as a determinant/indicator of organizational commitment.
Accesed on : http://jos.unsoed.ac.id/index.php/jame/article/view/3147/2027
Influencer Marketing is seen as one of the best strategies to bring in potential customers when using social media marketing by leveraging the masses of Influencers. The purpose of this study is to analyze the phenomenon of influencer marketing, business models and decision making in the use of influencers in marketing activities for creative agency business people. In this study, we will analyze the social relationships of individuals or groups because influencer marketing can be an appropriate reference group. This study uses secondary data contained in books, white papers, journals, articles which is the basis for a literature review, while primary data uses direct surveys with 200 respondent to social media active users. From the results of this study, it can be concluded that influencers have a significant role in the business processes of creative agencies. Where influencers who have quite significant followers and the variety of content they create make it attractive to consumers.
Accesed on : https://ejournal.unisba.ac.id/index.php/performa/article/view/8101/pdf
PKM is aimed at cassava farmers and the village community of Rende. The role of farmers and businesses processed foodis very much needed considering the economic condition has decreased since the Covid-19, meanwhile government changed the direction of development by prioritizing economic. Farmers complain that it is difficult to sell until difficult to improve their welfare. The purpose of PKM so that the harvest can be sold in product, in the form of mocaf flour with the intention that it is not difficult to sell and the price is higher. The target audience is those who need and are willing to be fostered in the business, goal ultimateis the establishment of sustainable business. The method of activity is tutorials and training. Based on the results of PKM assistance, there are 7 participants who are serious about doing business through partnerships and marketed, so that the harvest is utilized and sold because Mocaf can last 1 year. The price of cassava hasn’t increased because it’s still from their own plantations and the amount of production is limited. Marketing has been done online, but has not been able to meet demand due to production constraints
Accesed on : https://ejournal.unisba.ac.id/index.php/ethos/article/view/8264/pdf